Refund Policy for Apps On Air
Effective date: June 2024
Thank you for choosing our software product and services. We strive to provide the best user experience and customer satisfaction. However, we understand that there may be situations where you need to cancel a purchase or request a refund. This Refund and Cancellation Policy outlines the guidelines and procedures for such cases.
General Policy:
Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).
- Refunds are generally offered within 30 days of purchase.
- To request a refund, please contact our customer support team at support@appsonair.com
- When requesting a refund, please provide your order number and a brief explanation for your request.
Situations Where Refunds Will Be Granted:
Technical Issues: If you encounter a technical issue that prevents you from using the product as intended, we will be happy to issue a refund.
Product Misrepresentation: If the product description was inaccurate and did not reflect the product's functionality, we will offer a full refund.
Situations Where Refunds Will Not Be Granted:
Change of Mind: If you simply decide you don't want the product anymore, we unfortunately cannot offer a refund after 30 days of purchase.
Subscription Cancellations: For subscription-based products, refunds will only be granted for the remaining unused portion of your subscription if cancelled before the renewal date.
Technical Issues Caused By User Error: If technical issues arise due to user error or incompatibility with your device, we may not be able to offer a refund.
Processing Time:
Once we receive your refund request, we will review it within 5 business days. If your request is approved, the refund will be issued to your original payment method within 7-10 business days.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Contact Us
If you have any questions about our refund policy, please don't hesitate to contact us at
support@appsonair.comWe appreciate your understanding.
